SOMETHING NOT QUITE RIGHT? SORRY ABOUT THAT! FOLLOW THE SIMPLE STEPS BELOW TO RETURN ITEMS FROM YOUR HAUL.
OUR POLICY
We are happy to offer a refund/exchange for an unwanted item returned within 21 days of receipt. Please be aware that we must receive returns within 21 days of delivery – this is irrespective of your chosen payment method.
Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time. It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate.
YOUR STATUTORY RIGHTS
Our Returns Policy does not affect your statutory rights.
For more information about your other statutory rights, please visit the UK Government's website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.
RETURN ELIGIBILITY (please read before purchase)
Please note that all items must be returned in a saleable condition: Unopened, with all original product packaging and hygiene seals untouched.
Please be aware that due to EU hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition.
* Products after use/opened, all of the aesthetic/cosmetic products may NOT be a reason for refund or return.
** Any allergic reactions may also NOT be a reason for refund or return, as people all have different skin types as there are differences among individuals.
If it's the first time you use the products, please make sure to perform a patch test.
Please be well-informed of this before purchasing.
If you make the purchase then you agree to these conditions.
All Sale items, Special Discount Offers and purchases made during Special Sales Events (including free shipping, pop-up, etc.) are final sale and are not eligible for return/refund. Please check the promotion details before purchasing.
We take care in the packing to ensure the products arrive securely and safely. In the extremely rare case of loss or damage, please contact us immediately via hello@melonandstarfish.com
HOW TO ARRANGE A RETURN?
1. If you ordered via Guest checkout, please email us directly at hello@melonandstarfish.com or via Contact Us form with your order number, item(s) to return. Please clearly state the quantity and reason.
2. If you registered an account with us, please log in to your account and create a return request using the 'Return Items?' link next to your order. Fill out the form with your reason and return action.
3. We will contact you by email for returning eligibility. Further photo proof maybe required during processing of your return request.
4. If authorised, a returns authority number (RMA code) will be issued and sent to you by email. Please send your return item(s) as instructed. Ensure your order number and RMA code are clearly marked on the package.
Please package the item securely and ensure our returns form is included inside.
You will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit.
Any item you have accepted and then returned is your responsibility until it reaches us. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.
WILL YOU REFUND MY POSTAGE COSTS TO RETURN AN ITEM?
We will not refund postage costs to return items which are unwanted or no longer required.
Please note return shipping fees are responsibility of the purchaser and the original shipping fees paid at checkout are non-refundable.
These costs will be covered by you, again we recommend using a delivery service that insures you for the value of the goods.
RECEIVING YOUR REFUND
Once we have received your package, providing the items have been returned in a re-saleable condition your refund will be issued without delay. Your refund will be confirmed by email, and funds will be returned to your original payment method. This can take up to 10 days to show on your statement from the time of issue.
Please be aware that this varies by bank and payment methods and that PayPal transactions show immediately. We are unable to make refunds to alternative accounts for security reason.
For registered customers, if you opted for store credit, the balance for the return items will applied to your account immediately.
If you need any further assistance, feel free to contact us at hello@melonandstarfish.com
