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Shipping & Returns

SHIPPING

  • At Melon & Starfish, we're committed to provide the best service to our customers while keep things simple and transparent.
  • All products are in stock and usually shipped within 24 business hours.
  • All orders are tracked for added security and your peace of mind. Your order will be assigned a tracking number and it can be tracked via the Royal Mail website at www.royalmail.com. You will be emailed a confirmation that your order has shipped along with the tracking number. You can also log into your account to view the tracking number.
  • We deliver worldwide. Please see below for shipping costs.                          

FREE SHIPPING

  • Special Sheet Mask Delivery - all sheet-mask-only orders are eligible for Free Shipping
  • UK - all orders over £40 are eligible for Free Shipping
  • EU - all orders over £120 are eligible for Free Shipping
  • Worldwide - all orders over £200 are eligible for Free Shipping

UNITED KINGDOM SHIPPING COST PER ORDER

All our UK orders will be delivered within 2-3 working days (including Saturdays) upon dispatch. For added security and your peace of mind, we have chosen Royal Mail Signed For service to deliver your parcels. This service is tracked and will require a signature from the recipient upon delivery. We may use an alternative specialist courier service depending on the order value and destination.  

UNITED KINGDOM

Shipping Method

Price

Delivery Time

Trackable

UK Signed Delivery

£5

2-3 working days (incl. Saturdays)

Tracked & Signed

Notice: We deliver to the Scottish Highlands, Western Isles, Shetland Islands, Orkney Islands, Isle of White, the Isle of Man and Channel Islands, however, please allow an additional five days for standard delivery. Deliveries to the Channel Islands and Isle of Man may be subject to delays due to Customs checks.

INTERNATIONAL SHIPPING COST PER ORDER

All international orders are sent via Royal Mail International Signature service to ensure safest and fastest arrival to you. This service is tracked and will require a signature from the recipient upon delivery. We may use an alternative specialist courier service depending on the order and destination. 

INTERNATIONAL

Shipping Method

Price

Delivery Time

Trackable

EU Signed Delivery*

£15

4-6 working days

Tracked & Signed

Worldwide Signed Delivery

£25

5-7 business days

Tracked & Signed

 

*EU country list

Albania

Denmark (EU)

Kyrgyzstan

Russia

Andorra

Estonia (EU)

Latvia (EU)

San Marino

Armenia

Faroe Islands

Liechtenstein

Serbia

Austria (EU)

Finland (EU)

Lithuania (EU)

Slovakia (EU)

Azerbaijan

France (EU)

Luxembourg (EU)

Slovenia (EU)

Azores (EU)

Georgia

Macedonia

Spain (EU)

Balearic Islands (EU)

Germany (EU)

Madeira (EU)

Sweden (EU)

Belarus

Gibraltar (EU)

Malta (EU)

Switzerland

Belgium (EU)

Greece (EU)

Moldova

Tajikistan

Bosnia Herzegovina

Greenland

Monaco (EU)

Turkey

Bulgaria (EU)

Hungary (EU)

Montenegro

Turkmenistan

Canary Islands

Iceland

Netherlands (EU)

Ukraine

Corsica (EU)

Irish Republic (EU)

Norway

Uzbekistan

Croatia (EU)

Italy (EU)

Poland (EU)

Vatican City State

Cyprus (EU)

Kazakhstan

Portugal (EU)

 

Czech Republic (EU)

Kosovo

Romania (EU)

  

* Our processing dispatch times will be no more than 24 hours on business days. Once your order has been dispatch, delivery time will be as per the guide time as stated above

* Orders received on a UK national holidays, and weekend (Saturday, Sunday) will be dispatched on the next available working day

* Your order will be sent to your delivery address, as stated during the checkout procedure. Please also be aware that in the event that a delivery address is submitted incorrectly or mis-typed when an order is placed, Melon & Starfish assumes no responsibility

* Delivery times are indicative only. Delivery times are subject to the delays by the postal courier and we do not accept liability if there are delays to your delivery

* When ordering from Melon & Starfish from outside the UK, the customer is considered the importer of the purchased products and will be responsible for any customs tax, import duties, goods and services tax (GST), value added tax (VAT), or any similar customs-related fees. Customs policies vary by country and we cannot make any guarantees as to whether or not shipments will be subject to customs-related fees. Please contact your local customs office for more information

* In addition to customs fees, customers may also incur other charges from your country’s carrier, such as administration or brokerage fees. These are handling charges incurred due to customs processing and clearance of your shipment. Customers are required to pay the relevant courier service upon delivery of the shipment which we are not liable for. These are charges from your country’s imports procedures

* We take care in the packing to ensure the products arrive securely and safely. In the extremely rare case of loss or damage, please contact us immediately via the Contact Us form

RETURNS

Returned items MUST be new, unopened with all packaging / hygiene seals intact, and in its original condition. Please be aware that due to EU hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition.

All Sale items, Special Discount Offers and purchases made during Special Sales Events (including free shipping, pop-up, etc.) are final sale and are not eligible for return/refund. Please check the promotion details before purchasing.

Returns of full-price merchandise must be made within 14 days of receiving your order. Please email us at hello@melonandstarfish.com with your order number and the product(s) you’d like to return for shipping instructions. Items returned without a Return Authorisation Number (RMA number) are not eligible for refund.

We regret that we cannot reimburse postage costs, for all items returned to us. The item(s) will be shipped back at the buyer’s own expense.

STEPS FOR RETURN

  1. If you ordered via Guest checkout, please email us directly at hello@melonandstarfish.com or via Contact Us form with your order number, item(s) to return. Please clearly state the quantity and reason.
  2. If you registered an account with us, please log in to your account and create a return request using the 'Return Items?' link next to your order. Fill out the form with your reason and return action.
  3. We will contact you by email for returning eligibility. Further photo proof maybe required during processing of your return request.
  4. If authorised, a returns authority number (RMA code) will be issued and sent to you by email. Please send your return item(s) as instructed. Ensure your order number and RMA code are clearly marked on the package. *We recommend using a delivery service that offers package tracking and basic insurance coverage. 

REFUNDS

Within 10 business days of us receiving your returned item(s), your refund will be processed after an inspection and a credit will be automatically applied to your credit card / Paypal or original method of payment. Depending on your credit card company, it may take an additional 3-7 business days for the refund credit to post to your account. We are unable to make refunds to alternative accounts etc for security safety.

For registered customers, if you opted for store credit, the balance for the return items will applied to your account within 24 hours.

Please note return shipping fees are responsibility of the purchaser and the original shipping fees paid at checkout are non-refundable. Also, refused shipments will not be refunded. 

If you need any further assistance, feel free to contact us at hello@melonandstarfish.com