FAQs

Welcome! Start here and have fun. Korean Beauty Routine

We are committed to bring you only the authentic, genuine and recently produced products. We source our products directly from our partner brands in Korea and/or with their official and verified distributors.

Most Korean beauty products are marked with a date of production. Usually unopened products have shelf life of 2-3 years. Once opened, products are good for up to a year. Translation reference for Korean beauty product packaging: Manufacture 제조 / Until 까지 / Expiry 만료

We accept most debit cards and credit cards including Visa, MasterCard, American Express, Discover, JCB, Diners Club, UnionPay and digital wallets PayPal, Amazon Pay, Google Pay and Alipay.

No, only single discount code can be applied at checkout. Offers cannot be combined.

Yes. Gift certificates can be stacked.

As we have rigorous security checks to ensure safe and secure payments, our Payment Gateway will decline transactions that fail these checks. The most common cause of a failed transaction is when the billing address and postcode entered during checkout did not match the credit/debit card's registered address and postcode. We advise our customers to enter your payment card's registered address and postcode into the "Billing Address" section. You can enter a desired Shipping address different to the Billing address at Checkout. Your bank statement may show the failed transaction money amount leaving your account, please rest assured that this will be reverted to you by your bank during working hours the next day. If you have any questions please contact us at hello@melonandstarfish.com

Please see Shipping & Returns

We use Royal Mail, and DPD most of the time.

If you received a damaged product, please reach us at hello@melonandstarfish.com immediately for assistance.

Our warehouse team always double check the orders before packing. In rare cases, a mistake might happen. Please contact us at hello@melonandstarfish.com immediately for assistance. Please understand that you will be required to show evidence (for example, a photo of invoice, products, and/or original packaging showing the delivery label). This will help us to investigate and speed up the process. Without such evidence, your claim may not be valid.